Saturday, Feb. 10, 2018
I refuse to go back! I’ve taken my yorkie there to be groomed several times during the workweek and they did a fine job (despite the sketchy neighborhood). I took her on a Saturday for the first time, a few weeks ago. They called several times to let she know she was ready. It wasn’t until 5pm that they told me they closed at 5pm and would be boarding her if I didn’t get there in the next 10 mins. I dropped what I was doing to run over there, and I apologized multiple times. Since they close at 7pm during the week, I assumed I had time. That was my mistake. However, when I came running in, the owner, stated she was the owner and chewed me out for not coming on time. I apologized again, to which she said “good! Do you know how much it costs to keep a full team here after hours?” My jaw hit the floor. I wanted to ask if she was incapable of swiping a credit card and locking the door herself instead of keeping an entire team there for one little dog, but of course I didn’t. I’ve worked in the service industry for many years and come from a family of business owners. I’m APPALLED that ANY business owner would ever treat a customer that way. When you provide a service, that is the cost of doing business. I will never go back there after being treated so disrespectfully, by the owner at that.